(Effective: May 25, 2018)
Capitalized terms used in this Policy and not defined herein shall have the meaning assigned to such terms in our Terms of Service. By using our Services, you expressly agree to such use of your Information as described in this Policy. If you do not agree with this Policy, do not use our Services, Site, or any other part of our business.
When we refer to “[your company]”, “we”, “our”, or “us” in this policy, we mean Solace IT Solutions, Inc.. Solace IT Solutions, Inc. offers a range of Services, including Information Technology Services and applications, as well as various websites. Collectively, these are our “Services.”
Solace IT Solutions, Inc. only stores and processes the data, files, text, audio, video, images, and other content uploaded or otherwise inserted into our Services (“Information”) for the purposes for which our customers engage our Services and other purposes expressly described in this Policy. Any discussion in this Policy of your use of our Services is meant to include your interaction with the Site, whether or not you are a user of [your company]’s Services. Please read this Policy carefully to understand what Information we collect, how we use that Information, to whom we may disclose Information, and how we safeguard Information.
What do we mean by Personal Information?
In this Policy, “Personal Information” means information or an information set that identifies or could be used by or on behalf of Solace IT Solutions, Inc. to identify an individual. Except as described in this Policy, Solace IT Solutions, Inc. will not give, sell, rent, or loan Personal Information to any third party.
Personal Information does not include “Usage Data,” which we define as encoded, anonymized information, or aggregated data that we may collect about a group or category of Services, features, or users which does not contain personally identifying information. Usage Data helps us understand trends in usage of our Services so that we can better consider new features or otherwise tailor our Services. In addition to collecting and using Usage Data ourselves, we may share Usage Data with third parties, including our customers, partners, and Service providers for various purposes, including to help us better understand our customers’ needs and improve our Services as well as for advertising and marketing purposes. We do not share Usage Data with third parties in a way that would enable them to identify you personally.
What Information We Collect
We collect different kinds of Information. Some of it is Personal Information, and some is Usage Data. Here are the types of Information we collect or receive:
Information You Provide to Us
When you register for our Services, we ask for Personal Information such as your name, email address, and credit card information, as well as some optional related information like your company name, telephone number, and website name. We also collect Personal Information such as a name or alias of any end user you authorize to log into and utilize our Services in connection with your account, and a password from these end users when they first access our Services. A third-party intermediary is used to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information for any purpose except for credit card processing on Solace IT Solutions, Inc.’s behalf.
How We Use Your Information
In general, we use your Personal Information to process your requests and transactions, to provide you our Services based on your preferences and Service configuration, to alert you on upgrades and updates, and to share special offers and updated information we think will be of interest to you. We also may use your Personal Information for billing, identification, and authentication to contact and communicate with you and your end users about our Services and your and their use of our Services, send marketing materials, and to generally improve the content and functionality of our Services.
Technologies such as cookies, beacons, tags, and scripts are used by Solace IT Solutions, Inc. and our marketing partners, affiliates, or analytics, or Service providers. These technologies are used in analyzing trends, administering the Site, tracking users’ movements around the Site, and to gather demographic information about our client base. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
If you want to learn more about cookies, or how to control or delete them, please visit http://www.aboutcookies.org for detailed guidance. In addition, certain third party advertising networks, including Google, permit users to opt out of or customize preferences associated with your Internet browsing.
Many jurisdictions require or recommend that website operators inform users as to the nature of cookies they utilize and, in certain circumstances, obtain the consent of their users to the placement of certain cookies. If you are a customer of Solace IT Solutions, Inc., it is your responsibility to inform the individuals with whom you interact using our Services, including your end-users as to the types of cookies utilized in our Services, and as necessary, to obtain their consent. If you require more specific information as to the nature of the cookies utilized in our Services for purposes of fulfilling these obligations, please contact us by email at email@example.com
We partner with a third party to either display advertising on our Site or to manage our advertising on other sites. Our third-party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.
Other Information Sharing
In addition to the purposes described above, we disclose Personal Information to respond to valid subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, to an acquirer of Solace IT Solutions, Inc. or our affiliate companies, or as otherwise required by law.
We may share Information, including Personal Information with any member of the Solace IT Solutions, Inc. team for the purposes stated herein. Each Solace IT Solutions, Inc. team member enters a comprehensive confidentiality commitment prior to starting his or her employment with www.solaceits.com.
Links to Other Websites
Our Services may contain links to websites and applications other than our Services, including websites and applications operated by affiliates and other third parties (“Third Party”). If you submit Personal Information to any of those sites, your information is governed by their privacy policies. We encourage you to read the privacy statements of Third Party websites and applications linked to our Services when you leave our Services. This Policy applies only to information collected by our Services.
Our Services offers publicly-accessible blogs or community forums. You should be aware that any information provided in these areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your Personal Information, in which case, we will let you know if we are unable to do so and why.
Solace IT Solutions, Inc. may assign or transfer this Policy, and your user account and related Information and data, including any Personal Information, to any person or entity that acquires all or substantially all of the business, stock, or assets of, or is merged with, Solace IT Solutions, Inc.
Your use of Solace IT Solutions, Inc. in a work environment
Please note that this Policy describes how Solace IT Solutions, Inc. treats your Information—not how other organizations treat your Information. If you are using Solace IT Solutions, Inc. in a workplace, or on a device or account issued to you by your employer or another organization, such company or organization likely has its own policies regarding storage, access, modification, deletion, and retention of communications and content which likely apply to your use of Solace IT Solutions, Inc. Information that would otherwise be considered private to you or to a limited group of people may, in some cases, be accessible by an administrator with access rights within our Services. Please check with your employer, page owner, or administrator about the policies it has in place regarding your communications and related Information on [your company].
Hosting and Data Transfer
Unless we expressly agree otherwise (including through our Terms of Service), we may host and process data, including Personal Information, in the United States and in other countries through third parties that we use to operate and manage our Services. When you access or use our Services, or otherwise provide information to us, you are consenting, on behalf of you and your authorized agents or end users, (and representing that you have the authority to provide such consent) to the processing and transfer of information in and to the United States and other countries which may have different privacy laws from your or their country of residence.
We process and store information on behalf of our customers. Solace IT Solutions, Inc. has no direct relationship with the individuals with whom our customers may interact using our Services. If you are an individual interacting with a customer of our Services and would no longer like to be contacted by that customer, please contact that customer directly. We may transfer Personal Information to companies that help us provide our Service.
Correcting and Updating Your Information
Customers may update or change the Personal Information they have provided Solace IT Solutions, Inc. by logging into our Services and providing such additional information where applicable. If you are our customer and would like to request a copy of your information, to object to our use of your information, or request deletion of information we have collected as “data controllers,” please contact us at email@example.com. We will respond to such queries within thirty (30) business days.
Individuals seeking access to, or who would like to correct, amend, or delete data which may be stored in our Services should direct their queries to the applicable Solace IT Solutions, Inc. customer acting as the “data controller” for such information. If requested to remove an individual’s data by our customer, we will respond within thirty (30) days.
Solace IT Solutions, Inc. retains Personal Information that we process on behalf of our customers or collect directly from our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy. We may further retain and use this Personal Information as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our agreements. We have established internal policies for the deletion of data from customer accounts following termination of a customer’s subscription to our Services.
Solace IT Solutions, Inc. retains Personal Information we process on behalf of our customers or collect directly from our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy. We may further retain and use this Personal Information as necessary to comply with our legal obligations, maintain accurate accounting, financial and other operational records, resolve disputes, and enforce our agreements. We have established internal policies for the deletion of data from customer accounts following termination of a customer’s subscription to our Services.
The servers on which Information is stored are kept in controlled data centers with limited access to designated, vetted, and authorized employees. These data centers are managed by top-tier Service providers who routinely audit their data protection practices under prevalent auditing standards. While we take reasonable efforts to guard Personal Information we knowingly collect directly from you, no security system is impenetrable. In addition, we cannot guarantee that any Personal Information you choose to upload and store within our Services is maintained at adequate levels of protection to meet specific regulatory requirements applicable to such specific Personal Information, or the needs or obligations you may have relating to that Information.
Your account information and access to our Services may be accessible only through the use of an individual user ID and password. To protect the confidentiality of Personal Information, you must keep your password confidential and not disclose it to any other person. Please advise us immediately if you believe your password has been misused. In addition, always logout and close your browser when you finish your session. Please note that we will never ask you to disclose your password in an unsolicited phone call or email.
For more information about our data security practices, please review our Data Security Policy.
Our Policy Toward Children
Our Products and Services are not directed to persons under 16. We do not knowingly collect personally identifiable information from children under 16. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at firstname.lastname@example.org. If we become aware that a child under 16 has provided us with Personal Information, we will take steps to delete such information from our files.
Privacy Shield Notice
Under the EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, we are responsible for the processing of information about you that we receive from the EU and Switzerland and onward transfers to a third party acting as an agent on our behalf. We comply with the Privacy Shield Principles for such onward transfers and remain liable in accordance with the Privacy Shield Principles if third-party agents that we engage to process such information about you on our behalf do so in a manner inconsistent with the Privacy Shield Principles, unless we prove that we are not responsible for the event giving rise to the damage.
To learn more about the Privacy Shield Program, and to view our certification, please visit our public Privacy Shield listing (pending), here: https://www.privacyshield.gov/
We encourage you to contact us as provided below should you have a Privacy Shield-related (or general privacy-related) complaint. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based, third-party dispute resolution provider (free of charge), here: http://go.adr.org/privacyshield.html. Through this third-party dispute resolution provider, we have also committed to cooperating and complying with the information and advice provided by an informal panel of data protection authorities in the European Economic Area and/or the Swiss Federal Data Protection and Information Commissioner (as applicable) in relation to unresolved complaints (as further described in the Privacy Shield Principles). You may also contact your local data protection authority within the European Economic Area or Switzerland (as applicable) for unresolved complaints.
Under certain conditions, more fully described on the Privacy Shield website, including when other dispute resolution procedures have been exhausted, you may invoke binding arbitration.
We are subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
Solace IT Solutions, Inc.
PO Box 948
Kernersville, NC 27285